Reviews of Summit A•R
People are really talking about Summit A•R — heck, some of them are singing and dancing about us! But don’t take our word for it. Here are just a few of the kind words we’ve received from clients, colleagues, and industry publications.
Hi Lisa Fox have been working with me on my account with this company, she has spoken very respectful, professional, and is a very friendly person. I appreciate her customer service with your Department.
I want to give Kay at Summit AR a big thank you! My debt had been in collections since 2022, and in 2026, she was the first person in four years who helped me get a good settlement.
Kay may not have been the sweetest on the phone, but she was never rude. She was straightforward, did her job, and got the job done! ✅
This experience taught me to give customer service representatives grace. We may not always love someone’s tone, but we should appreciate the work they do and the help they provide.
Thank you, Kay, for helping me finally put this behind me. I truly appreciate your help!
Kay may not have been the sweetest on the phone, but she was never rude. She was straightforward, did her job, and got the job done! ✅
This experience taught me to give customer service representatives grace. We may not always love someone’s tone, but we should appreciate the work they do and the help they provide.
Thank you, Kay, for helping me finally put this behind me. I truly appreciate your help!
I had a very positive experience with Summit Account Resolution. After a frustrating experience with Sixt, I had to resolve the resulting collection. The representative I spoke with was articulate, friendly, and easy to talk to. They handled everything smoothly, and I was able to resolve the issue quickly.
My negative experience was with Sixt; Summit made the resolution process straightforward and pleasant. I appreciate the excellent customer service.
My negative experience was with Sixt; Summit made the resolution process straightforward and pleasant. I appreciate the excellent customer service.
I spoke with Armando who was exceptionally professional & kind. It was clear his goal was to resolve the issue.
Nate at Summit AR helped me so much with my account. He was friendly and efficient . Thank you Nate for all of your help clearing my balance.
Very courteous and respectful. Agents did work with me to solve a discrepancy.
Collections is a tough job. Most people don’t look forward to talking to a collections agent, and conversations are mostly angry and confrontational. So, the fact that I’m offering a five star review of Summit speaks to a truly phenomenal experience with their staff.
I mostly worked with one representative, Armando, about an issue exacerbated by a truly horrific car rental company (Sixt) and an unresponsive car insurance company (USAA). Throughout this long, drawn out ordeal, Armando showed absolute respect and understanding. I never expected empathy from a debt collector, but that’s exactly what I got plus a healthy dose of patience.
I’m not sure who will use this review, but I think uncommonly exceptional customer service should be noticed and applauded!
I mostly worked with one representative, Armando, about an issue exacerbated by a truly horrific car rental company (Sixt) and an unresponsive car insurance company (USAA). Throughout this long, drawn out ordeal, Armando showed absolute respect and understanding. I never expected empathy from a debt collector, but that’s exactly what I got plus a healthy dose of patience.
I’m not sure who will use this review, but I think uncommonly exceptional customer service should be noticed and applauded!
Being sent to collections is never a fun time. However, working with Nate made this as painless as possible, and worked to advocate for me while answering and asking questions.
Nate K. (ALP) was a great help, respectful and made this experience quick and easy.
Karri was awesome, she was kind and very helpful in the whole process.
Lisa Fox was kind and knowledgeable. Thank you Lisa for your professionalism.
Jim was super polite and saved me from a collections. W mans.
Nora was very understandingly and helpful
Summit AR has been amazing to work along side with. Their partnership with Ardent has been nothing short of positive. Tony Olson and Sheila Frickel are so informative and easy to work with. They are a great asset to the team and I look forward to continuing partnering with them in the future. Thank you!