Reviews of Summit A•R
People are really talking about Summit A•R — heck, some of them are singing and dancing about us! But don’t take our word for it. Here are just a few of the kind words we’ve received from clients, colleagues, and industry publications.
Very courteous and respectful. Agents did work with me to solve a discrepancy.
Collections is a tough job. Most people don’t look forward to talking to a collections agent, and conversations are mostly angry and confrontational. So, the fact that I’m offering a five star review of Summit speaks to a truly phenomenal experience with their staff.
I mostly worked with one representative, Armando, about an issue exacerbated by a truly horrific car rental company (Sixt) and an unresponsive car insurance company (USAA). Throughout this long, drawn out ordeal, Armando showed absolute respect and understanding. I never expected empathy from a debt collector, but that’s exactly what I got plus a healthy dose of patience.
I’m not sure who will use this review, but I think uncommonly exceptional customer service should be noticed and applauded!
I mostly worked with one representative, Armando, about an issue exacerbated by a truly horrific car rental company (Sixt) and an unresponsive car insurance company (USAA). Throughout this long, drawn out ordeal, Armando showed absolute respect and understanding. I never expected empathy from a debt collector, but that’s exactly what I got plus a healthy dose of patience.
I’m not sure who will use this review, but I think uncommonly exceptional customer service should be noticed and applauded!
Being sent to collections is never a fun time. However, working with Nate made this as painless as possible, and worked to advocate for me while answering and asking questions.
Nate K. (ALP) was a great help, respectful and made this experience quick and easy.
Karri was awesome, she was kind and very helpful in the whole process.
Lisa Fox was kind and knowledgeable. Thank you Lisa for your professionalism.
Jim was super polite and saved me from a collections. W mans.
Nora was very understandingly and helpful
Summit AR has been amazing to work along side with. Their partnership with Ardent has been nothing short of positive. Tony Olson and Sheila Frickel are so informative and easy to work with. They are a great asset to the team and I look forward to continuing partnering with them in the future. Thank you!
Great people to work with. Extremely patient and understanding.
Julius and Lisa were so supportive and kind to me! It was hard to believe that they were collectors.. very professional!
Very professional company and was able to easily address my needs.
Thank you Jimmy for a very smooth and quick process!
I had a very pleasant lady that handled my situation very professionally and down to earth.
