Dental Collection Services
When getting paid is like pulling teeth, call us. Recover lost revenue while maintaining patient goodwill.
Over 30 Years of Dental Debt Recovery Services
As a dentist or administrator, your to-do list is already piled high, and consumer collections are one headache you don’t need. Phone calls seldom work, and the increase in self-pays is only making things worse. How can you shrink your receivable aging report while staying focused on running your practice? We’re one of the nation’s leading healthcare collection agencies and are experts in the nuances of insurance reimbursement. But what makes us truly different is our compassion. Through our “P.H.D. Philosophy” (Preserve Human Dignity), we let patients know you’re serious about getting paid while still treating them with courtesy and respect.
Our recovery rates are double the national average.
We protect valuable client and consumer relationships.
Our respectful communication style and process are compliant with all state and federal guidelines.
How Our Dental Collections Work
With proven solutions refined over three decades, at Summit A•R, we excel at recovering lost revenue faster and more cost-effectively than doing it in-house. Whether you own a small practice or multiple locations, our dental collection agency takes care of your unpaid accounts while you take care of your patients. Here’s an overview of our dental collections process.
Account Review & Practice Compliance Alignment
We begin by reviewing your outstanding patient accounts, billing cycles, and internal financial policies. Our team aligns with your practice’s communication standards, regulatory requirements, and patient service expectations so that all outreach reflects the professionalism and care your dental office provides.
Respectful Patient Communication & Payment Solutions
Our licensed professionals contact patients through compliant, courteous outreach. We clarify outstanding balances, answer questions related to the account, and work with patients to establish practical payment arrangements whenever possible, helping resolve accounts while preserving trust in your practice.
Transparent Reporting & Ongoing Recovery Strategy
You receive clear reporting on account activity, patient responses, and resolution progress. If an account remains unresolved, we provide guidance on appropriate next steps, helping your practice determine whether to continue recovery efforts or transition to additional debt collection solutions.
View Your Dental Collections Progress In Real Time, Any Time.
We’re fully transparent: with our user-friendly, fully HIPAA-compliant portal, you can see the status of our debt recovery efforts anytime, anywhere. View payment activity, place new accounts for collection, download reports, and more.
If you have more questions about our process, check out our FAQ page to learn more about what we do as a dental collections agency.
Additional Services That Support Our Dental Collections
What Clients Say About Working With Summit
Frequently Asked Dental Collection Questions
Dental debt collection must follow federal and state regulations that govern how patient accounts are pursued. Collection agencies must comply with laws such as the Fair Debt Collection Practices Act (FDCPA) and healthcare privacy requirements, including HIPAA. Professional agencies use compliant communication practices, secure data handling, and documented procedures to protect both patient rights and the reputation of the dental practice.
For many dental practices, outsourcing collections is more cost-effective than managing overdue accounts internally. Most professional collection agencies operate on a contingency fee structure, meaning the practice only pays when funds are successfully recovered. This approach allows offices to focus on patient care while still recovering revenue that might otherwise remain unpaid.
Outstanding patient balances can quietly reduce cash flow and limit a dental practice’s ability to invest in staff, equipment, and patient services. When accounts remain unresolved for extended periods, they often become harder to recover. A structured dental collections process helps practices convert aging receivables into revenue while stabilizing the financial health of the practice.
Many dental practices begin working with a collection agency after internal billing and reminder efforts have been exhausted. Agencies can assist once accounts become significantly past due or when patients stop responding to statements and calls. Early engagement with a professional agency often improves recovery rates and prevents accounts from aging further.
Yes. Reputable dental collection agencies focus on respectful, professional communication that preserves the reputation of the practice. Instead of aggressive tactics, experienced agencies work with patients to clarify balances and explore payment options. This approach helps resolve accounts while maintaining the trust and goodwill that are important to long-term patient relationships.
Professional dental debt collection services typically include account review, compliant patient communication, payment arrangement facilitation, and detailed reporting for the dental practice. Many agencies also provide skip tracing, credit reporting, and litigation support when necessary. These services allow dental offices to recover overdue balances while maintaining a structured and legally compliant recovery process.
Let’s Recover the Patient Balances Your Practice Is Owed
Your dental practice deserves to be paid for the care you provide. Partner with Summit A•R to recover overdue patient balances through a respectful, compliant process that protects both your revenue and your reputation. Contact our team today to learn how professional dental collections can strengthen your practice’s financial stability.
