Today a letter landed on my desk… though they amount to a small number, I must admit the majority of... Continue reading ›
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When was the last time you reviewed your collection procedures? Have you given your collectors any training lately? More attention,... Continue reading ›
February 6th, 2012 – Minneapolis, Mn One of the battles that an ethical collection agency fights is the perception that... Continue reading ›
Once again the industry of professional debt collection is being defamed by the “rogue players”. Normally I just remain silent... Continue reading ›
Thoughts on Law Firm Receivables Is it ethical to collect past due receivables? Is it good business? In my humble... Continue reading ›
Industry experts InsideARM ran an interesting article this week entitled "The 5 E's: A Creditor's Guide to Managing Outside Collection Agencies", which offered some great advice on hiring, retaining, and getting the most out of a collection agency. It covers some vital elements of a successful relationship, including compliance with federal and state laws, establishing security protocols to protect your customers' personal data, and keeping your collection agency "honest" with both you and your customers.