Client Access

Are your accounts already in good hands?

Client Online Access

PLACEMENT PORTAL: Clients log-in here to place new accounts for collection

STATUS PORTAL: Clients log-in here to check status of already placed accounts

For your convenience and peace of mind, this site is fully secure and accessible only to clients with assigned user IDs and passwords. Once granted, this site may be accessed 24/7.

Once you have received your login information, you will be able to:

  • PLACE new accounts for collection to Summit A*R
  • VIEW summaries of your placements, monthly reports and remittance reports (current and past)
  • REPORT direct payments received at your office, bankruptcies or other important information
  • UPDATE addresses or other pertinent information
  • CONTACT US for any other question or request

If you wish to utilize the Portal area of this website, please email us at help@summitcollects.com or call 888.212.2021, option 3 to obtain your User ID and Password.


Client Resource Center

How will I know that you received the accounts that I placed?

We make every effort to enter your accounts within 48 hours of receiving them. You will receive an email with an acknowledgement report detailing the accounts sent to us. Once you have received this report, be assured our collection process has already begun.

How can I check the status of my placement?

To keep you informed, we will send you an email monthly with an activity report. This report will give you a snapshot of all the accounts you have sent to us and their progress. We also provide our clients with real-time online access to all of their accounts. In order to check online status, click on this link and use your log-in credentials:

STATUS PORTAL: Clients log-in here to check status of already placed accounts

Can a debtor pay me after I have placed their account into collections?

Once you assign the account to us, it’s best if you refer this customer to us at 888-212-2021 to set-up payment arrangements. However, if a customer insists on paying you directly, please accept their direct payment and notify us immediately.

How do I report a direct payment?

It is important to let us know anytime you receive payment on an account that you’ve already sent to us for collections. When this happens, please notify us of the “direct payment” by using our Status Portal at

STATUS PORTAL: Clients log-in here to report a direct payment

Another option would be to email us directly at accounting@summitcollects.com. Please provide us with your customer’s full name, your account reference number, the amount of payment and the date that the payment was received. Of course, you are always free to call us at 888-212-2021, option 3.

We will update the balance due in our system and deduct any fees due from the proceeds you have at the end of the month. You will be invoiced the following month if there aren’t enough proceeds.

When will I receive my remittance check?

Checks are mailed out by the 15th of each month after the “remittance” process has been completed. Checks are issued on payments that were received during the previous month. An itemized statement is available in our Status Portal the day checks are mailed to ensure that your records can be accurately updated.

If you would like, you can receive a confirmation email when the statement is available by notifying our accounting department of the email address you would like the notification sent to. To request an email notification, please email our Accounting Department at accounting@summitcollects.com or can contact them directly at 763-712-3705.


 

NEW CLIENTS CREATE YOUR ACCOUNT HERE