Once again the industry of professional debt collection is being defamed by the “rogue players”. Normally I just remain silent and let these stories blow over. After all, we don’t even remotely resemble these agencies in scope or style. This time I am choosing to speak up. I have grown weary of hearing about these [...]

Thoughts on Law Firm Receivables Is it ethical to collect past due receivables? Is it good business? In my humble opinion the answer to both of the above questions is a resounding “Yes”! Every person involved in the management of a law firm has been presented with ideas about improving the environment and culture of [...]

Industry experts InsideARM ran an interesting article this week entitled “The 5 E’s: A Creditor’s Guide to Managing Outside Collection Agencies”, which offered some great advice on hiring, retaining, and getting the most out of a collection agency. It covers some vital elements of a successful relationship, including compliance with federal and state laws, establishing security protocols to protect your customers’ personal data, and keeping your collection agency “honest” with both you and your customers.